Once your installation is completed and signed off by our registered professional we will provide you with a letter that you as owner need submit to your local electrical supply authority in order to have your installation registered.
The below are some answers to relevant questions that you might have regarding your installation, especially during the initial phase of operation :
§SYSTEM MONITORING –
Will my system be monitored – Apart from the initial period after the installation date to identify possible adjustments, we as Earth Care Solar will not monitor your system as part of our installation cost. We do however provide you as owner with an application registration to allow you access to the monitoring application of the inverter which will allow remote operational overview.
§LIFESTYLE CHANGES – Can I continue to use electricity as before – We will design and set up the installation parameters as close as possible to your requirement determined during the quotation process. Depending on the type of installation and your initial requirement for the installation, we strongly suggest that you make an effort to adjust electricity usage to get the most out of your investment and to avoid unnecessary strain on components whereby shortening the lifespan. If in any way uncertain, seek clarification from our technical team.
§STARTUP PERIOD –
Will, there be startup issues – Yes there will most probably be initial system issues to be attended to. Adapting to electricity usage within the installation parameters does take time and unknown factors at the time of installation can also contribute to startup issues being experienced.
§TECHNICAL SUPPORT –
Will, there be support if I experience operating problems – Yes, there will be a 30 day support period within which we make allowance to assist our clients since we know from experience that some operational and/or system adjustment is required in conjunction with external factors impacting on the installation. Even after the initial support period, we will always be a phone call away and will assist as far as possible and a callout fee will only be charged if we can not resolve the request telephonically.